Loyalty program

Terms and conditions of the „LOYAL 10“ loyalty programme

Revision 2026-09-13

1. What is „LOYAL 10“?

„LOYAL 10“ is a loyalty programme for customers of the www.clay.lt online store. You accumulate the value of your purchases and, once you reach the goal, you receive a discount coupon for your next purchase.

The programme applies only to purchases made at www.clay.lt. Orders and payments made in any other way are not included.

2. Who can take part?

Registered www.clay.lt users who:

• have an active customer account;
• are subscribed to our newsletter;
• do not belong to a customer group with its own price list.

You can join yourself: log in to your account, open the „Loyalty programme“ section, confirm that you accept these terms and click „Join the programme“. Accumulation starts the same day.

If joining is not possible, the page will tell you why. For questions write to vadyba@clay.lt.

You may take part in only one www.clay.lt loyalty programme at a time.

3. How do purchases accumulate?

• The goal is EUR 2,000 incl. VAT worth of goods.
• The accumulation period is 12 months from the day you join.
• Only orders that have actually been paid are counted.
• Only the value of goods incl. VAT is counted; shipping costs are not included.
• Goods to which a discount code was applied do not count.
• The amount paid with a loyalty coupon does not count either.

You can see your progress in your customer account, in the „Loyalty programme“ section, and at checkout next to the cart. The exact amount left to reach the goal is shown in euros.

At checkout the progress bar includes what is currently in your cart – this is marked „including this cart“. Your customer account shows only orders already paid, so the two figures may differ.

If you pay by bank transfer, the order amount is counted once the payment is confirmed – not at the moment the order is placed.

4. Discount codes

Taking part does not limit your right to use discount codes, pay with gift vouchers or buy products that are on sale.

However, goods to which a discount code was applied do not count towards the loyalty programme – this prevents a double discount on the same purchase. The choice is yours: either use the code now, or let that purchase count towards the goal. When you enter a code, a notice appears in your cart.

Sale prices and free-shipping codes have no effect on accumulation.

5. When do you receive the discount coupon?

Once you reach EUR 2,000 incl. VAT, you receive a discount coupon worth EUR 200 incl. VAT.

The coupon is issued automatically – you do not need to request it. As soon as the order that completes the goal is paid, the system generates a personal coupon and sends it to you by e-mail together with the code, its value and the expiry date.

A new 12-month period starts the next day and the counter is reset to zero.

There is no limit on the number of coupons – each time you accumulate EUR 2,000 again, you receive another one.

If the goal is not reached within 12 months, the accumulated amount is cancelled and accumulation starts again.

6. How to use the coupon

• The coupon can be used only in the www.clay.lt online store.
• Enter the code in your cart or at checkout, in the „Have a discount code?“ field.
• The coupon is personal – it is valid only for the account it was issued to.
• The coupon is used in one go and applies to orders of EUR 200 or more, so that its full value is used.
• Any unused value is not refunded and is not carried over to another purchase.
• The coupon is valid for 3 (three) months from the date of issue.

7. Returns

If an order is paid in full with a discount coupon, such goods are not accepted back and no money is refunded.

If the coupon value is lower than the cart total, only the money you actually paid is refunded in case of a return. The coupon part is not restored.

If goods are returned before the goal is reached, the accumulated amount is reduced accordingly.

8. Leaving the programme

You may leave at any time – in your customer account, in the „Loyalty programme“ section, click „Leave the loyalty programme“.

When you leave, the accumulated amount is lost. Coupons already issued remain valid until they expire. You can join again later – accumulation then starts from zero.

9. Validity and changes

The organiser undertakes to complete the first 12-month cycle. After the first cycle the programme may be discontinued, changed or restarted under different conditions; we do not undertake to inform participants individually. This does not affect coupons already issued and still valid.

10. Additional information

• Discount coupons are not exchangeable for money.
• Expired coupons are not restored or extended.
• The coupon is not a product – it is a loyalty discount for a future purchase.

Contact

If you have any questions, write to vadyba@clay.lt or call +370 605 06540.