Delivery

1. International Shipping

We deliver products worldwide. If you do not find your country in the list, please contact us at vadyba@clay.lt, and we will arrange delivery to your specified address.

All products are shipped directly from our factory located in the Alytus district, allowing us to ensure fast and direct delivery.

2. Delivery Partners

We cooperate with reliable logistics partners:

  • Venipak – for parcels and shipments up to 700 kg
    (single parcels up to 30 kg are delivered to the door; palletized shipments are delivered to the site).

  • Omniva, LP Express, Venipak parcel lockers – up to 25 kg
    (collection at the selected parcel locker).
    During the cold season, products such as primers or varnishes are not shipped via parcel lockers due to the risk of freezing.

3. Delivery Timeframes

  • Standard delivery within Lithuania: 2–3 business days after payment is received.

  • For oversized or very heavy shipments, an individual delivery schedule may be arranged.

  • For international delivery timeframes, please contact vadyba@clay.lt.

4. Delivery Prices and Conditions

Delivery costs are calculated automatically at checkout based on the product weight and delivery address.
Shipping to the Curonian Spit incurs an additional fee of €48.40 (incl. VAT).

5. Free Collection

You may collect your order free of charge at:
Plytinės g. 1, Geistariškės, Alytus district,
Monday–Friday, 10:00–16:00,
Tel. +37060506540.

6. Important Notes

  • Orders with a total weight of 100 kg or more are considered pallet shipments and are delivered only to the specified or the nearest accessible address. Unloading and carrying the goods is the customer’s responsibility.

  • A pallet fee of €6.00 (incl. VAT) is added automatically to every pallet shipment (from 100 kg). The fee does not apply when the goods are collected at Plytinės g.

  • Each 500 kg bulk bag always travels on its own pallet, so when several bulk bags are ordered the pallet fee is charged for each of them. The remaining goods (bags, boxes) are counted separately — if their combined weight reaches 100 kg, one more pallet is added.

  • A responsible person must be present to receive the shipment at the time of delivery.

  • If access to the site is not possible, delivery will be made to the nearest accessible point.

! IMPORTANT: The courier states only the delivery day, not the hour. If, when the courier contacts you, you are unable to accept the shipment on the agreed day, the courier will offer to deliver it the next day or to a different address. Couriers do not mention the fee by phone, but this service is always charged — as many times as changes are made, and each time in the same amount as the original delivery price. We therefore invoice you for these additional costs. We are sorry, but we cannot control the courier companies’ working policy, so please plan time to accept the shipment on the agreed day.

  • The courier waits no longer than 10 minutes — longer waiting is charged at €20/hour (€0.30/min).
  • Delivery on another day or to another address is charged as a new delivery — in the same amount as the original delivery price.
  • If the shipment is not accepted, the courier attempts delivery for two more business days — each attempt is charged separately.
  • If the shipment is refused, its return is also charged as a separate carriage.
  • An incorrect address or phone number is also treated as a redirection and is charged.
  • All these fees are invoiced to us by the courier service, so we pass the invoice on to you.
  • If a shipment is not collected from a parcel locker within the carrier’s time limit, it is returned to us — the return is charged in the same way as a repeat delivery.

If you have a preferred delivery day, please state it in the order notes. If you do not, we prepare and dispatch the goods immediately.

DISPUTES AND CLAIMS

If you encounter any issues or questions while waiting for or unloading a shipment, please contact us first, as we can usually help resolve situations more quickly.
Phone: +37060506540; +37067700207

If the shipment arrives visibly damaged, do not accept it, and note the reason for refusal on the courier’s delivery document.
If damage is discovered after acceptance, please take photos and send them as soon as possible to vadyba@clay.lt.

All claims related to delivery or unloading services must be submitted with a detailed description and photos to vadyba@clay.lt. Depending on the situation, we commit to responding within 1–5 business days.

If delivery issues arise after the goods have left the SELLER’s warehouse or no agreement is reached regarding unloading, and it is determined that the BUYER did not properly assess access conditions or failed to inform the SELLER at the time of order, the BUYER shall cover all delivery-related costs.

We welcome suggestions and feedback regarding delivery services at vadyba@clay.lt, so we can ensure even faster, more convenient, and more cost-effective deliveries.